Class 1: Basic principles
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00 - Introduction (1:14)
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01 - Work with lots of kids (3:07)
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02 - Treat it like a craft (5:08)
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03 - Build a scalable practice (2:11)
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04 - Mind your families' feelings (3:05)
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05 - Don't force adoption of Collegewise values (1:55)
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06 - Set good expectations with everything you do (3:05)
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07 - Treat different customers differently (2:51)
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08 - Don't call them crazy (1:33)
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09 - Share the workload (1:31)
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10 - Focus on what you can control (3:33)
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Next steps (1:02)
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Assignments for this lesson
Class 2: What does great customer service look like?
Class 3: Bad habits next door
Class 4: What is fit?
Class 5: Tools & tech
Class 6: Personal and professional branding
Class 7: Managing a caseload
Class 8: Essay season
Class 9: The business of college counseling
Class 10: The remarkable college counselor
